Account Management
How do I create an account?
Simply click the "Sign Up" / "Register" button and follow the instructions. You can only create an account in your own name. You must be over 18 years of age and not a resident of excluded countries (UK, USA, Greece and others listed in our Terms).
Why am I not able to create an account?
Make sure you have filled in all the fields in the registration process correctly and that there are no errors. You are not allowed to have more than 1 account per person/IP/address or household. If you already have an account but can't remember the password, click Login → Forgot your password? and follow the instructions. You can also try using another web browser. If none of the above helps, contact our customer support team.
How do I change my account details?
Simply click on your avatar in the left menu to access your account. Then update your account details under the "Profile" section.
How do I close my account?
If you wish to close your account, please contact our customer support team via live chat or email. They will be happy to help you with this process.
How do I re-open my account?
Where you have closed your account, we may in certain circumstances be able to re-open it with the same account details if you request us to do so. Note that any prior entitlements (including bonuses or contingent winnings) will no longer be valid upon re-opening.
Can I change the currency of my account?
No. Once you have set the currency of your account during registration, it is not possible to change it.
Login & Access
I can't login — what's wrong?
First, double-check that you are using the correct email address and password. If you are unsure of your password, click Login → Forgot your password? and follow the instructions. If you have tried to login several times with incorrect details, your account may have been temporarily locked for security reasons. Please contact our customer support team for assistance.
I just created an account but I can't login?
Double-check your email address and password. If you are unsure of your password, click Login → Forgot your password? and follow the instructions. If the problem persists, contact our customer support team.
How do I change my password?
Simply click "Login" and then "Forgot your password?" and follow the instructions. You will receive a password reset link to your registered email address.
How can I change my email address?
Please contact our customer support team via live chat or email. They will be happy to help you update your registered email address.
Account Verification (KYC)
How can I verify my account?
Go to your account settings, then the Documents section, where you follow the instructions and upload the required documents. Once uploaded, your documents will be reviewed by our team. You will be notified once verification is complete. To upload documents: click your Icon → My Profile → Documents tab → Select document type → Choose file → Verify. All files must be in JPEG, PNG or PDF format, max 3MB each.
Why do I need to verify my account?
Verification procedures protect against fraud, money laundering and identity theft. We are required to comply with these regulations, which are standard across the industry. All documents you send are stored in a secure environment and are only accessible by authorised personnel. Your documents and information will never be shared with a third party.
What documents are accepted for verification?
Proof of Identity (one of): National ID, Passport, Driver's Licence.
Proof of Address: A photograph of the whole page of a document issued in your name within the last 3 months: bank/card statements with latest transactions, or utility bills (electricity, water, landline, gas, heat, mobile phone). We do NOT accept letters, receipts, mortgages, insurance, TV licences or payslips.
Proof of Payment Method:
— Card: photograph showing first 6 and last 4 digits, cardholder name and expiry date.
— E-Wallet: screenshot with all account details visible.
— Bank/IBAN: bank statement clearly showing IBAN and account holder name.
Documents must be in PDF or photograph format (not mobile screenshots, cropped or scanned files).
Proof of Address: A photograph of the whole page of a document issued in your name within the last 3 months: bank/card statements with latest transactions, or utility bills (electricity, water, landline, gas, heat, mobile phone). We do NOT accept letters, receipts, mortgages, insurance, TV licences or payslips.
Proof of Payment Method:
— Card: photograph showing first 6 and last 4 digits, cardholder name and expiry date.
— E-Wallet: screenshot with all account details visible.
— Bank/IBAN: bank statement clearly showing IBAN and account holder name.
Documents must be in PDF or photograph format (not mobile screenshots, cropped or scanned files).